Effective May 28, 2026
Three-day cancellation period
Clients may cancel their service agreement within three calendar days of enrollment and receive a full refund of all fees paid. No explanation or additional requirements are necessary to qualify for this refund.
To request a cancellation, contact the support team within the three-day period using the contact information on this website.
Application review and resubmission
Our team reviews documentation before submission and works with clients to address deficiencies identified during the application process.
If an application is rejected by the Department of Education due to incomplete, inaccurate, or correctable information, we will work with the client to make necessary corrections and resubmit the application at no additional charge, provided the client remains eligible and cooperates in providing requested information.
Refunds following application rejection
If the Department of Education issues a final denial and the client is not eligible for the requested program, the client may request a full refund of fees paid for document preparation services.
Refund requests must be submitted within 30 days of receiving notice of the final denial.
Processing of refunds
Approved refunds will be issued to the original payment method whenever possible. Please allow five to ten business days for processing. Actual posting times may vary by financial institution.
Contact information
For questions about this policy or to request a refund, call (877) 967-2889 or email clientservices@askjpreparations.com.