Effective May 1, 2026
1. Information we collect
We collect only the information necessary to provide our services, including:
- Name, phone number, email address, and mailing address.
- Information related to your student loans and document preparation needs.
- Account login details for portal access.
- Communications you send to us by SMS, email, or phone.
2. How we use your information
We use your information strictly to:
- Provide document preparation, management, and storage services.
- Create and manage your secure account.
- Communicate with you about your account or services.
- Send service-related updates, reminders, and responses to inquiries.
- Maintain and improve platform functionality.
3. Data sharing
We do not sell, rent, trade, or share your personal information with third parties, affiliates, or external companies. Your information is used internally only to deliver the services you requested.
4. Data security
We take reasonable measures to protect your information, including:
- Secure storage systems.
- Access controls.
- Encryption where appropriate.
5. Data retention
We retain your information only as long as necessary to provide services, maintain records, and comply with legal obligations.
6. Your rights
You may request to:
- Access your information.
- Correct inaccurate information.
- Delete your information, subject to legal requirements.
7. SMS communications
By providing your phone number, you agree to receive SMS messages related to your account and services. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for assistance.
8. Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.
9. Contact information
MOLA Preparations, 2910 Kerry Forest Parkway STE D139, Tallahassee, Florida 32309, United States.
Phone: (877) 967-2889. Email: clientservices@askjpreparations.com.